Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Wrexham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Wrexham collects, uses, and protects your information when you use our online pharmacy weight loss clinic services.

1. Who We Are

Pharmacy Weight Loss Wrexham is a GPhC registered online pharmacy (Registration No. 9012511) providing weight loss consultation and prescription services to patients in Wrexham and across the UK. We act as the data controller responsible for your personal information.

2. Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, weight, BMI, current medications, consultation responses, and prescription information
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments during our pharmacist-led consultation process
To dispense and deliver medications — orders are typically delivered within 1 working day of pharmacist approval
To maintain accurate and secure patient medication records
To communicate with you about your order, treatment, or any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website functionality

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. We use the following types of cookies:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand visitor behaviour and improve our services
Preference cookies: Remember your settings and choices

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary, such as communicating with your GP for continuity of care
Delivery partners: Name and address details shared solely for the purpose of fulfilling your medication order
Payment processors: Secure third-party providers that handle payment transactions on our behalf
Regulatory bodies: Where we are legally required to disclose information to the GPhC, NHS, or other authorities

All third parties we work with are contractually required to handle your data securely and in accordance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where legally required. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data where there is no lawful reason to retain it. You may also request that we restrict or stop processing your data in certain circumstances, and request a portable copy of the data you have provided to us.

To exercise any of these rights, please contact us using the details below. We will acknowledge and aim to respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

Pharmacy Weight Loss Wrexham
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.